Published on July 20th, 2013 | by Jane Chesters


Sharing our secrets – The HOW Factor capability guide

How we design and build capability programmes is different to the usual.   We know from our research into how great HR people operate that it is not what people do, but how and why they do it that differentiates the best from the rest.  It is the mindset of an individual that moves someone from competent to completely brilliant.

We also know that understanding the context in which a person operates is essential to effective capability development that will actually work on the ground and not just in theory.  Because we are experts in HR Transformation as well as HR capability, we can combine our research and experience in both areas to create and deliver uniquely tailored HR capability programmes that:

  • Start with mindset – how and why the best people behave the way they do
  • Underpin mindset with the technical skills and capabilities needed for success in the HR environment
  • Ground development in the realities of working in a modern HR function, with all the demands this brings
  • Link development to the strategy and outcomes required of the function as a whole, integrating development into daily operations.

All of this is driven from our extensive experience and research database, in particular a research model that we have come to think of as being the secret to HR success – The HOW factor.

Sharing our secrets – The HOW Factor

We call it The HOW Factor, because in our experience what differentiates the success of an individual, a strategy and a function lies not in what you do but how you do it.

About the Author

Jane is one of our founder partners, and leads our strategy and services practice.

Jane has spent the last 20 years in and around the HR function – both in-house and as a consultant. Her client list reads like a who’s who of household UK names: from Sky and M&S in the private sector to Her Majesty’s Prison Service and Thames Valley Police. Jane leads teams to help our clients formulate and assess people strategies, then makes sure they’re set up to deliver them. So they know where they want to go, and how they’re going to get there.

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